Studio Manager — Sunny Braids (San Juan, Puerto Rico)

Overview

At Sunny Braids our mission is simple:  to become the world’s leading braiding service provider by serving our community with love, care, and excellence.

We are looking for a Studio Manager to take full ownership of daily operations, team performance, and client experience inside the studio.

This is not a passive role. You will be responsible for making sure the business runs smoothly, clients are happy, and the team performs at a high level every single day. You will lead operations and support behind-the-scenes tasks to ensure the studio runs smoothly at a high standard.

What You’ll Own

1. Daily Operations

  • Open and close the studio on time

  • Keep all appointments running on schedule

  • Manage walk-ins, phone inquiries, and overall booking flow

  • Solve real-time issues (late clients, delays, reschedules)

  • Provide braiding services

2. Team Management

  • Primary is hiring and interviews

  • Supervise braiders during shifts

  • Enforce punctuality, dress code, and standards

  • Address lateness, call-outs, and attitude immediately

  • Coordinate scheduling and coverage

3. Client Experience

  • Maintain a 5-second greeting standard for every client

  • Monitor service quality and timing

  • Handle client concerns or complaints professionally

  • Maintain a clean, organized, premium studio environment

4. Performance & Accountability

  • Track daily appointments, revenue, and team output

  • Enforce speed and quality standards

  • Support upsells (add-ons, retail products) and rebookings 

  • Report weekly performance to the owner

  • Review and submit employee timesheets

  • Track and purchase studio supplies

5. Systems & Communication

  • Manage scheduling tools (Acuity, Calendly, etc.)

  • Coordinate through WhatsApp team group for live updates

  • Keep operations aligned with company SOPs

  • Help implement and improve systems over time

6. Course Support & Studio Preparation

  • Confirm students before each course (attendance)

  • Prepare the training area before each session

  • Support the instructor during courses when needed

  • Wash mannequin heads thoroughly after each course

  • Air dry mannequin heads on the outdoor terrace

  • Reset and organize the space after each session

7. Phone & Inquiry Management

  • Answer incoming calls and messages promptly and professionally

  • Respond to client inquiries about services, pricing, and availability

  • Guide clients to book appointments (convert inquiries into bookings)

  • Follow up on missed calls and pending inquiries

  • Maintain a 100% response rate on all leads and inquiries

Who You Are

  • Strong leader — you don’t avoid confrontation, you handle it professionally

  • Organized and fast — you can manage multiple things without dropping the ball

  • Reliable — you show up on time, every time

  • Solution-oriented — you fix problems instead of complaining about them

  • Calm under pressure — you can handle busy days and difficult situations

  • Bilingual (Spanish & English) — required for client communication

Requirements

  • 2+ years of experience in management, operations, or team leadership

  • Experience in beauty, salon, or service-based business (preferred)

  • Available to work weekends (peak business days)

  • Strong communication and organizational skills

  • Comfortable using scheduling tools and basic tech systems

Compensation

  • Competitive base salary (based on experience)

  • Performance-based bonuses tied to studio results

  • Opportunity for growth as the company scales

Why This Role Matters

This role is critical to the future of Sunny Braids.

You will be the person who turns daily chaos into structure, ensures the team performs, and allows the founder to focus on growing the business.

Apply

Ready to take ownership and lead a high-performing team?

Apply now and tell us about your experience managing people, solving problems, and running operations.